Burlington Public Works Department – Burlington, VT

Infrastructure and City Services

The Burlington Department of Public Works (DPW) operates its main customer service center and administrative headquarters at 645 Pine Street. This department is the operational backbone of the city, managing the essential infrastructure that keeps Burlington running year-round. From maintaining the streets to managing the water supply, the DPW is the primary contact for residents reporting non-emergency city issues.

Key Services

The Pine Street facility houses several critical divisions. Residents can visit or call for assistance with:

• Parking Services: Managing residential parking permits, meter rentals, and ticket appeals (Lobby hours: 8:00 AM – 4:00 PM).
• Street Maintenance: coordinating pothole repairs, street sweeping, and the city’s robust snow removal program, including parking ban enforcement.
• Water Resources: Billing inquiries for water and wastewater services are handled here, though the treatment plants are located elsewhere.
• Recycling and Waste: Providing information on solid waste collection and recycling guidelines.

Customer Service Hours

The DPW Customer Service lobby is open Monday through Friday from 7:00 AM to 4:00 PM. Residents are encouraged to use the SeeClickFix online platform to report issues like damaged sidewalks or graffiti 24/7. For after-hours water emergencies, a dedicated emergency line is available.