Internal Revenue Service (IRS) Taxpayer Assistance Center – Augusta, ME

Internal Revenue Service (IRS) Taxpayer Assistance Center

Overview and Mission

The IRS Taxpayer Assistance Center (TAC) in Augusta, Maine, serves as a local face-to-face resource for taxpayers who need help with federal tax issues that cannot be resolved online or over the phone. As a bureau of the Department of the Treasury, the IRS is responsible for collecting taxes and administering the Internal Revenue Code. The mission of this center is to provide top-quality service by helping taxpayers understand and meet their tax responsibilities and enforce the law with integrity and fairness to all. This office provides essential in-person services for specific tax matters, such as account adjustments, payment arrangements, and authentication of identity documents.

Appointment Policy

Important: Service at this Taxpayer Assistance Center is by appointment only. Visitors must call 844-545-5640 to schedule an appointment before visiting. Walk-in assistance is generally not available, ensuring that taxpayers with scheduled times receive prompt and dedicated attention.

• How to Schedule: Call the appointment line at 844-545-5640.
• Preparation: Visitors should bring a current government-issued photo ID, a second form of ID, and any relevant tax documents or notices (such as the CP2000 notice if applicable).

Services Offered

The Augusta TAC provides a specialized range of services that require in-person interaction:

• Account Inquiries: Assistance with tax account issues, including adjustments and understanding notices or levies.
• Basic Tax Law Assistance: Limited help with individual Federal Tax Return questions (typically available January 1 – April 18).
• ITIN Document Review: Authentication of original documents (like passports) for Individual Taxpayer Identification Number (W-7) applications, preventing the need to mail sensitive documents.
• Payments: Acceptance of check or money order payments for federal taxes. (Note: Cash is often not accepted or requires exact change; checks are preferred).
• Form 2290: Assistance with Heavy Highway Vehicle Use Tax returns for those unable to e-file.
• Sailing Permits: Issuance of Alien Clearance (Sailing Permits) for departing foreign nationals.

Security and Restrictions

As a federal facility, strict security measures are enforced to ensure the safety of staff and visitors.

• Screening: All visitors must pass through electronic security screening, similar to airport protocols.
• Prohibited Items: Weapons of any kind (firearms, knives, pepper spray), cameras, and recording devices are strictly prohibited.
• Identification: A valid government-issued photo ID is required to enter the facility and receive service.

Location and Parking

The office is located at 68 Sewall Street, near the Burton M. Cross State Office Building and Memorial Circle.

• Parking: On-premises parking is available for visitors. Public parking lots servicing the Capitol Complex are also located nearby.
• Public Transit: The area is served by the Kennebec Explorer bus system (Augusta West route), providing access to the nearby State Office Building and Sewall Street corridor.