Philadelphia County Assistance Office – Delancey District – Philadelphia, PA

General Overview

The Philadelphia County Assistance Office (CAO) – Delancey District is a local field office of the Pennsylvania Department of Human Services (DHS). Located in West Philadelphia at 5740 Market Street, this facility serves as a crucial lifeline for low-income individuals and families residing in the Delancey district catchment area. The office creates a point of access for essential state and federal social safety net programs. Caseworkers here process applications, determine eligibility, and manage ongoing benefits for residents in need of food, medical care, and financial support.

Key Benefit Programs

The Delancey District CAO administers a wide range of assistance programs, including:

• SNAP (Supplemental Nutrition Assistance Program): Formerly known as food stamps, providing electronic benefits to purchase food.
• Medical Assistance (Medicaid): Health insurance coverage for eligible low-income individuals, children, pregnant women, and people with disabilities.
• TANF (Temporary Assistance for Needy Families): Cash assistance and employment support for families with children.
• LIHEAP: The Low Income Home Energy Assistance Program helps families pay their heating bills during the winter season.

Application Methods

While this physical office is available for interviews, document drop-offs, and inquiries, the state strongly encourages residents to use the COMPASS online portal. Through COMPASS, applicants can apply for benefits, renew existing coverage, and upload required documents without visiting the office. For those who prefer or require in-person assistance, the Delancey District office provides a lobby area with kiosks and staff to assist with the process.

Access and Security

As a government facility handling sensitive personal data, security is enforced. Visitors may be subject to screening upon entry. The office can be busy, and wait times may vary. It is recommended to arrive early or call the Customer Service Center (215-560-7226) before visiting to verify if an in-person appearance is necessary for your specific case.