Philadelphia Department of Revenue-Center City Philadelphia

Philadelphia Department of Revenue Overview

The Philadelphia Department of Revenue operates its primary public walk-in center on the Concourse level of the Municipal Services Building (MSB), located directly across from City Hall. This agency is responsible for the collection of all taxes, water charges, and other fees that support the City of Philadelphia and the School District 🏙️. The Center City location provides face-to-face assistance for taxpayers and water customers, allowing them to make payments, set up payment agreements, and resolve account issues.

Services and Functions

The Department of Revenue manages a wide variety of financial obligations and assistance programs. Key services available at this location include:

• Tax Collection: Processing payments for Real Estate Tax, Business Income and Receipts Tax (BIRT), Wage Tax, and Use and Occupancy Tax.
• Water Revenue: Accepting water bill payments and assisting with applications for affordability programs like the Tiered Assistance Program (TAP) 💧.
• Payment Agreements: Helping residents and business owners establish payment plans for delinquent taxes or water bills.
• Refunds and Petitions: Accepting petitions for tax refunds and tax clearance certificate applications.

Security and Building Policies

Visitors to the Municipal Services Building must pass through strict security screening similar to airport protocols. This includes walking through metal detectors and having bags x-rayed. A valid government-issued photo ID is required for entry 🆔. Prohibited items include all weapons (firearms, knives, pepper spray) and sharp objects. The building is fully accessible, with an ADA-compliant ramp entrance located on the Arch Street side.